buying wholesale fine jewelry for resale Six ways to maintain a guest situation

wholesale jewelry clearwater florida Six methods of customer situation
Is to maintain six ways to maintain the situation. Successful sales personnel have clearly clear whether it can establish a long -term good cooperative relationship with customers to determine whether a sales staff is successful. It is necessary to maintain the relationship between the old customers. The following sharing six ways to maintain the six ways.
Is to maintain six ways of customer situation 1 01. Relying on
to allow customers to form a psychological habit that depends on the brand. Any special requirements or hidden needs made by customers must be taken seriously. Reasons to give reasonable answers.
The reasonable needs put forward by customers will try to meet as much as possible, that is, it must be meticulous in the process of sale and sale before sale. Use details to move the customer.
02, complementary
The sales process of sales is also a process of timely solving the contradictions and interests of the two parties. Only both parties are satisfied with successful sales.
If many customers are unwilling to do after -sales service, this must be gone to inform the consequences that may be possible; which is not necessary to do it or late to do it, which are free value -added projects we give away, etc. …
The value of the customer's personal sales service is really intentionally served by customers. I really want to think that customers think and meet the needs of customers.
03, rigidity and tenderness
In the process of maintaining customer relationships, we must listen carefully and patiently, and can accurately judge what he wants to express. The mentality is not anxious, treated indifferently.
Is or even faults of customers' mistakes, to indicate tolerance rather than blame, and immediately study and discuss, find out the solution of remedies and solutions.
This, your customers will be grateful to you from the bottom of your heart, let him know that you can and have the ability to solve the problem for him.
Is when the customer violates your negotiation bottom line, he should refuse to be cine. If the customer has a certain desire to cooperate with the added value of your products or products, he will make concessions.
Many times, you know that the customer's requirements are impossible, but you must first stabilize the customer and make him look forward to you.

04. Principles of abide by
The people who keep the principle will inevitably win the respect and trust of customers. Because customers also know that it is not unconditional to meet a need.
The satisfaction must be adhered to in certain principles. Only in this way can the customer have reason to believe that when you sell the product, you also abide by a certain principle in order to cooperate with you and communicate with you.
Is in the process of maintaining customer relationships, please do not easily promise what customers or conditions are, you have to use a sense of responsibility to fulfill every sentence you said.
If you easily promise, once you do not meet the requirements, then you become a person who does not talk about integrity in front of customers, which is very unfavorable for future cooperation.
During the sales process, we must use "I think of ways", "I will give you back to you", "I have to apply for a instructions" and other answers, leaving myself the biggest room for myself.
05, mutual benefit
During the communication with customers, some sales staff moved forward step by step in order to achieve the sales goals. The price and so on, but some of the methods they used to achieve the goals may not be clever.
In fact, many excellent sales staff will deliberately or unintentionally use some concessions during the sales communication process (the price is raised a little bit in advance, and the conditions are slightly stricter) to satisfy customers.
For example, in the premise of ensuring profit, the price concession, or the medium mode of solving the problem according to the demands of both parties.
If the concession strategy in sales communication is properly used, it will help to achieve a win -win situation for buyers and sellers, and at the same time, it is also conducive to the realization of long -term sales goals.

06. Pulling distance
The relationship between smart salespersons and customers will be coordinated, because you sell not only a single product, but also the added value of the company's products, the company's company Culture and your own personal charm.
Strequent cooperation with customers more transforms into friends, he will actively sell your products.
, but you must remember that you can make customers treat you as friends, but you must not treat customers as friends, because the ultimate purpose of the merchant is for the benefit. Once the interests have a fundamental conflict, the cooperation process is still the process of cooperation. Cracks will appear.
Is to maintain six ways of customer situation 2. Analysis of the needs of customer situation maintenance
First of all, we think first: If we are customers, what kind of consultation do you want to serve you?
I believe that the condition of the first picture may be more in line with what we want.
What do customers spend?
is actually to spend money to buy hope, and hope to realize your desire to become beautiful through consumption.
but medical beauty. Customers and hospital patients have a essential difference:
It to the hospital to cure the disease and change their life with money;
You can decide whether to do it, where to do it.
The customers not only depends on the scale, fame and characteristics of the hospital, but also depending on whether the staff is professional and whether they can get corresponding respect on the premise of becoming beautiful.
If we are a professional and diligent consultant, we will inevitably be respected by customers. With the premise of respect, transactions are easy.
otherwise, the consultant who has no credit, no efficiency, expressionless, and a big coffee is actually the least liked by customers.

. The basic elements of the maintenance of customer situation
What basic elements should be available for the maintenance of customer conditions? I probably summarize the following points.
1./smile and polite
Actually smile and politeness are the basic etiquette of human social socialization. Smile can shorten the distance between people, and politeness is a manifestation of respect for others.
We often say: There are many people who are not surprised, and keep your smile will make your service temperature.
2. Professional knowledge
This should be fingered to the hospital's products, and it can be flexibly combined and used. It has professional design and consultation skills and rich medical knowledge.
In customers who propose similar products, including peer experts, can they be familiar with and help customers analyze one or two?
In on the way to beauty, how much can you give customers a beautiful experience?
These are what the consultant needs and can become his own wealth.
3. Good communication
The most important thing is communication ability. All transactions are the result of continuous communication.
The atmosphere and listening in communication are also important. You will say that you might as well listen. Only by listening carefully can you find the needs of customers and sell them targeted.
The listening is skillful. As soon as you do n’t want to come in, you have always said that you must listen to the customer to discover the demand, and then apply the right medicine.
4. The spirit of dedication
No matter which industry you want to do, you must have a dedicated spirit. He can not only impress himself, but also impress customers. That is to say What kind of person are you dedicated and whether you have a professional spirit consultant?
I personally think that when you are dedicated, you increase your personality charm. The professionalism is possessed by all successful people.
Is to maintain six ways to maintain six ways. 3 The things that must be done in a customer
1. In terms of cognition, the customer's situation is used as an event
It in the marketing logic of the American industry:
Sto customers are based on the relationship between Xiaoli -a bit of little grace and small benefits to be sold at a small cheap. Services, this is B customer
big customers are based on emotional establishment -willing to pay for money, be willing to share, and have feelings with you. This is A customer
It is necessary to take the customer situation as an activity. There must be plans, plans, execution, consideration, and summary.
2. Organizing customer files
The purpose of organizing customer files is to count customer resources and formulate specific execution solutions based on the number of existing customers.
The classification of customers: Key customers, general customers
Blip according to the consumption amount, the number of stores, the number of referrals, the age of the customer, the customer's purchasing power, etc. Essence
The data analysis is mainly, and personal intuition supplemented.
The key customers accounted for 40%, and general customers accounted for 60%.

3. Talk and material preparation
3-5 types: SMS talks, WeChat talk, telephone talk, friends circle talk, group sending skills.
Mudit preparations include: customer files, small gifts, posters, banners, etc.
4. Mental and material care
The spiritual and material cannot be separated.
The material care is a manifestation of mental care, while mental care is the sublimation of material care.
The customer love cannot only shout slogan, you must know "investment", and you need to make differentiation.
Spiritual concess:
This to ask for warmth, active help, encouragement, oral greetings, etc. n Material concern (Material Concern):
Card items and services such as

5. Promotion and information reaching
does not appear equivalent to exist! In this era when WeChat, shaking, and broadcasters grab customers, we must pay attention to foreign publicity promotion and information reaching. If you do not appear customers in one week, you will forget your WeChat name. Forgot to get an experience card at your house!
WeChat: One -to -one, text information: plus the guest's surname and title, such as: Miss Liang, do not exceed 70 words. Do not exceed 24 seconds of voice information
SMS: Text information should not exceed 70 words, plus the guest's surname and title
P other self -media: public account article, Weibo, etc. , Kuaishou, friends circle video, etc., you can publish in -store epidemic prevention preparation, cleaning and cleaning in the store, blessing video of all employees, all mobilization videos, etc. Tel: important customer employees must be maintained by phone, key moments must personally one -on -one one -to -one Calling, sincere care is never harassing
Mere visits: the highest state of being a guest situation, you need to do something in this special period to let customers remember what you want you
6. Division of labor execution
Enterprise dimension , Employee dimension, boss dimension.
The store should do a good job in these three dimensions. The three dimensions correspond to three roles. The three characters have achieved common purposes to maintain and deepen customer relationships to achieve long -term sustainable growth. Any single behavior is weaker than these three dimensions.
In general, customer situation maintenance (customer relationship management) requires every day and daily.