3 thoughts on “Can I return gold jewelry bought in a physical store?”
Toni
It can be refunded generally, gold jewelry can be returned within seven days. However, for gold jewelry purchased in a physical store, it is better to ask the teller in person how long it can be returned and replaced, and indicate on the sales slip how many days it can be returned and replaced. Gold jewelry can be returned within seven days without affecting secondary sales. Because the gold jewelry purchased is not customized, consumers can return it within seven days from the date of receiving the goods
what to know about returning and exchanging gold 1. Time limit for returning and exchanging goods
goods can be returned within 7 days and exchanged within 15 days from the date of actual receipt of goods 2. Reasons for return and exchange
1. Product quality problem, 2. No reason for return and exchange within 7 days 3. Precious metals, jewelry and their inlaid products are inconsistent with the grades marked on invoices or jewelry labels 4. For jewelry (except diamonds, 18 karat gold and silver) with a price lower than (including or equal to) 2000 yuan, the package of the commodity and the commodity itself should remain in the original state when it was sold and the accessories are complete, which does not affect the secondary sales. You can apply for a return or replacement 3. Return and exchange process
1. First, confirm that there is no human-made damage 2. All high-end jewelry comes with an appraisal certificate issued by the national gemstone appraisal center. If you have any questions about this, please go to the appraisal institution that issued the certificate for re inspection 3. Return the accessories, instructions, invoices, shopping vouchers, packages, commodities and bundled gifts to our company for return and replacement 4. If customers doubt the quality of goods during use, please issue a written appraisal, and we will deal with it according to national laws and regulations IV. precautions
1. Missing attachments cannot be returned 2. If the jewelry is worn carelessly, causing discoloration, spots, pollution, breakage, deformation, cracking, looseness, falling stones, scratches, etc., it shall not be returned or replaced 3. Gold products are not returned or exchanged 4. According to the relevant national laws and regulations, jewelry products are special goods. If you have quality problems within 3 months from the date of receiving the goods (subject to the invoice date), please go to the local quality supervision department - jewelry and jade quality inspection center for testing. If the test report confirms that it is a quality problem, please contact our company (or the merchant) to handle the return and replacement 5. Once the anti-counterfeiting code of the goods with anti-counterfeiting code in the package is scratched, it will not be returned or replaced the business operator shall return the commodity price paid by the consumer within seven days from the date of receiving the returned commodity. The freight of the returned goods shall be borne by the consumer; If there is another agreement between the business operator and the consumer, the agreement shall prevail attention when purchasing gold: when purchasing gold jewelry, try to choose a brand store with good commercial reputation, and check the product quality certificate. After purchasing, be sure to keep the shopping voucher, and call for consultation and complaint as soon as possible
generally speaking, if you find quality problems with gold jewelry within 7 days of purchasing it, you can exchange it. For example, when encountering some hegemonic terms such as "trade rules and store rules", consumers should take the initiative to seek ways to safeguard their rights and lodge complaints with the consumer association or the Bureau of industry and commerce.
Yes, I will refund the gold I bought at the selling price. If the gold ornaments purchased are not customized, consumers can return them within seven days from the date of receiving the goods
there is no need to explain the reason for returning goods within seven days, except for the following goods: goods customized by consumers, fresh and perishable, digital goods, newspapers and periodicals, and other goods confirmed by consumers as not suitable for return at the time of purchase. Unreasonable return is not applicable. In addition, the goods returned by consumers shall be in good condition, the freight of the returned goods shall be borne by consumers, and the price of the returned goods at the time of sales shall be implemented
extended data
according to Article 25 of Chapter III of the law of the people's Republic of China on the protection of consumer rights and interests, if an operator sells goods through Internet, television, telephone, mail order and other means, a consumer has the right to return the goods within seven days from the date of receipt of the goods, and does not need to explain the reason, except for the following goods:
(1) those made by the consumer
(II) fresh and perishable
(3) digital goods such as audio-visual products and computer software downloaded online or unpacked by consumers
(IV) newspapers and periodicals delivered. In addition to the commodities listed in the preceding paragraph, other commodities that are not suitable for return according to the nature of the commodities and confirmed by consumers at the time of purchase are not applicable to unreasonable return
reference source: People's Daily Online - seven day return without reason industry and Commerce Department: buy gold and return it at the sales price
Baidu Encyclopedia - seven day return without reason
It can be refunded
generally, gold jewelry can be returned within seven days. However, for gold jewelry purchased in a physical store, it is better to ask the teller in person how long it can be returned and replaced, and indicate on the sales slip how many days it can be returned and replaced. Gold jewelry can be returned within seven days without affecting secondary sales. Because the gold jewelry purchased is not customized, consumers can return it within seven days from the date of receiving the goods
what to know about returning and exchanging gold
1. Time limit for returning and exchanging goods
goods can be returned within 7 days and exchanged within 15 days from the date of actual receipt of goods
2. Reasons for return and exchange
1. Product quality problem,
2. No reason for return and exchange within 7 days
3. Precious metals, jewelry and their inlaid products are inconsistent with the grades marked on invoices or jewelry labels
4. For jewelry (except diamonds, 18 karat gold and silver) with a price lower than (including or equal to) 2000 yuan, the package of the commodity and the commodity itself should remain in the original state when it was sold and the accessories are complete, which does not affect the secondary sales. You can apply for a return or replacement
3. Return and exchange process
1. First, confirm that there is no human-made damage
2. All high-end jewelry comes with an appraisal certificate issued by the national gemstone appraisal center. If you have any questions about this, please go to the appraisal institution that issued the certificate for re inspection
3. Return the accessories, instructions, invoices, shopping vouchers, packages, commodities and bundled gifts to our company for return and replacement
4. If customers doubt the quality of goods during use, please issue a written appraisal, and we will deal with it according to national laws and regulations
IV. precautions
1. Missing attachments cannot be returned
2. If the jewelry is worn carelessly, causing discoloration, spots, pollution, breakage, deformation, cracking, looseness, falling stones, scratches, etc., it shall not be returned or replaced
3. Gold products are not returned or exchanged
4. According to the relevant national laws and regulations, jewelry products are special goods. If you have quality problems within 3 months from the date of receiving the goods (subject to the invoice date), please go to the local quality supervision department - jewelry and jade quality inspection center for testing. If the test report confirms that it is a quality problem, please contact our company (or the merchant) to handle the return and replacement
5. Once the anti-counterfeiting code of the goods with anti-counterfeiting code in the package is scratched, it will not be returned or replaced
the business operator shall return the commodity price paid by the consumer within seven days from the date of receiving the returned commodity. The freight of the returned goods shall be borne by the consumer; If there is another agreement between the business operator and the consumer, the agreement shall prevail
attention when purchasing gold:
when purchasing gold jewelry, try to choose a brand store with good commercial reputation, and check the product quality certificate. After purchasing, be sure to keep the shopping voucher, and call for consultation and complaint as soon as possible
generally speaking, if you find quality problems with gold jewelry within 7 days of purchasing it, you can exchange it. For example, when encountering some hegemonic terms such as "trade rules and store rules", consumers should take the initiative to seek ways to safeguard their rights and lodge complaints with the consumer association or the Bureau of industry and commerce.
Yes, I will refund the gold I bought at the selling price. If the gold ornaments purchased are not customized, consumers can return them within seven days from the date of receiving the goods
there is no need to explain the reason for returning goods within seven days, except for the following goods: goods customized by consumers, fresh and perishable, digital goods, newspapers and periodicals, and other goods confirmed by consumers as not suitable for return at the time of purchase. Unreasonable return is not applicable. In addition, the goods returned by consumers shall be in good condition, the freight of the returned goods shall be borne by consumers, and the price of the returned goods at the time of sales shall be implemented
extended data
according to Article 25 of Chapter III of the law of the people's Republic of China on the protection of consumer rights and interests, if an operator sells goods through Internet, television, telephone, mail order and other means, a consumer has the right to return the goods within seven days from the date of receipt of the goods, and does not need to explain the reason, except for the following goods:
(1) those made by the consumer
(II) fresh and perishable
(3) digital goods such as audio-visual products and computer software downloaded online or unpacked by consumers
(IV) newspapers and periodicals delivered. In addition to the commodities listed in the preceding paragraph, other commodities that are not suitable for return according to the nature of the commodities and confirmed by consumers at the time of purchase are not applicable to unreasonable return
reference source: People's Daily Online - seven day return without reason industry and Commerce Department: buy gold and return it at the sales price
Baidu Encyclopedia - seven day return without reason
Free viewing of paid content for a limited time